Your information
Privacy notice
This notice explains how Oxyplumb Limited uses information sent through the Oxyplumb Commercial website.
Who is responsible for your information
Oxyplumb Limited is the data controller. Our registered company number is 11389270 and our VAT number is 299179435. You can contact us at 34 Ashfield Road, Carterton, OX18 3RD, by telephone on 01993 259029, or by email at commercial@oxyplumb.co.uk.
Information we collect
When you contact us, we may collect your name, company or organisation, email address, telephone number, customer status, site address, service requirement, message and any photographs or PDF files you choose to attach. We also process limited technical information needed to protect the form from spam and misuse.
Why we use it
We use this information to respond to your enquiry, assess the requested work, prepare quotations, arrange visits, provide services, maintain business records and protect the website. Our usual lawful bases are taking steps at your request before entering a contract, performing a contract, complying with legal obligations and our legitimate interests in operating and protecting the business.
Who receives it
Information is available only to Oxyplumb staff and service providers who need it for these purposes. The website uses Cloudflare for hosting, security and anti-spam checks, and our email provider processes enquiry messages. We do not sell your information.
How long we keep it
Unsuccessful or general enquiries are normally kept for up to 24 months so we can follow up and understand previous contact. If an enquiry becomes a customer project, relevant records may be kept longer for contractual, accounting, insurance, warranty and legal requirements.
Your rights
Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, portability or an objection to its use. You may also complain to the Information Commissioner's Office. Contact us first if you would like us to address a concern.
Security and attachments
We use access controls, encrypted connections, file-type and size checks, rate limits and an anti-spam service. Please send only information needed for your enquiry and do not attach confidential personal records.
Anonymous usage counts
Optional usage counts are off by default. You can switch them on or off in the footer of any page. If enabled, we count page views and clicks on phone and email links, grouped by day, page and broad source (search, Oxyplumb, another site, direct or internal). We do not store visitor identifiers, IP addresses, full referring URLs, search terms or enquiry content in these counts. A local preference remembers your choice; browser Do Not Track and Global Privacy Control preferences are respected. Separately, we keep an anonymous daily total of enquiries accepted by our email provider to check the form is working. Acceptance does not confirm delivery or that an enquiry has been read. Counts are held in our existing Cloudflare hosting account and removed after 90 days when the next event is recorded. There is no advertising or cross-site tracking.
Updates
We may update this notice when the website or our services change. This version is dated 9 October 2026.